Unable To Link/Unlink Cases Using Iconnect Because Siebel Object Inactive (NULL_IMDOCUMENTID)

(Doc ID 1503771.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Knowledge - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

When performing "Find Answers" using IConnect (CCA) integration within Siebel, answers are returned but unable to link and/or unlink cases.

Look in the Oracle Knowledge runtime log for errors such as:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms