Unable To Link/Unlink Cases Using Iconnect Because Siebel Object Inactive (NULL_IMDOCUMENTID)
Last updated on SEPTEMBER 08, 2017
Applies to:Oracle Knowledge - Version 8.2 and later
Information in this document applies to any platform.
When performing "Find Answers" using IConnect (CCA) integration within Siebel, answers are returned but unable to link and/or unlink cases.
Look in the Oracle Knowledge runtime log for errors such as:
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