Unable To Link/Unlink Cases Using Iconnect Because Siebel Object Inactive (NULL_IMDOCUMENTID)

(Doc ID 1503771.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Knowledge - Version 8.2 and later
Information in this document applies to any platform.


When performing "Find Answers" using IConnect (CCA) integration within Siebel, answers are returned but unable to link and/or unlink cases.

Look in the Oracle Knowledge runtime log for errors such as:



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms