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Cannot Use the Change Password Screen to Change Passwords (Doc ID 1505099.1)

Last updated on AUGUST 04, 2020

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.1 to 5.0.0 [Release 4.4 to 5.0]
Information in this document applies to any platform.


When using the Service Management System (SMS) -> Operator Functions -> Change Password screen, the logged in user's password can not be changed, despite entering the correct password, resulting in this incorrect warning message appearing:

You have entered the Old Password incorrectly. Please try again.

Screen Shots

As a workaround, a different user with sufficient administrative permissions, can reset a user's password in the SMS -> Operator Functions -> User Management -> User tab and use the Set Password button to change their password.


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