Cannot Use the Change Password Screen To Change My Password

(Doc ID 1505099.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.1 to 5.0.0 [Release 4.4 to 5.0]
Information in this document applies to any platform.


When using the Service Management System (SMS) -> Operator Functions -> Change Password screen, the logged in user's password can not be changed, despite entering the correct password, resulting in this incorrect warning message appearing: "You have entered the Old Password incorrectly. Please try again."

Screen Shots

As a workaround, a different user with sufficient administrative permissions, can reset a user's password in the SMS -> Operator Functions -> User Management -> User tab and use the Set Password button to change their password.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms