Same Transaction Sent from ORPOS Is Processed Multiple Times by SIM

(Doc ID 1506801.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Oracle Retail Store Inventory Management - Version 13.2.1 and later
Information in this document applies to any platform.

Symptoms

The same transaction from Oracle Retail Point of Service (ORPOS) is processed twice in Store Inventory Management (SIM). The expectation is to have a validation on the transaction ID before SIM processes the transactions.


Steps to Reproduce:


  1. In ORPOS, make a sale/return transaction.  This will be sent to SIM.
  2. Due to a network delay, the response from SIM does not get to ORPOS and a timeout error is returned.
  3. ORPOS again sends the same transaction to SIM.
  4. Second transaction is processed from the Staged_Message table in SIM.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms