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TemplateEmailSender or SMTPEmail Delay In Delivering Email (Doc ID 1507208.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle ATG Web Commerce - Version 2006.3 and later
Information in this document applies to any platform.

Symptoms

Sending emails using the /atg/userprofiling/email/TemplateEmailSender component in a separate thread may have delays of several hours in delivering the mail. The TemplateEmailSender admin page (when viewed in the /dyn/admin Component Browser) may also show a large number of Pending mailings (those that are yet to be processed and sent to the SMTP mail server).

Cause

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