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Tips for enabling (or disabling) the new Analytics JMS event logging for Search, IM/IC/IMWS and AnswerFlow instances? (Doc ID 1507510.1)

Last updated on JULY 02, 2019

Applies to:

Oracle Knowledge - Version 8.5 and later
Information in this document applies to any platform.


This KM provides info on where and how to enable(disable) the new Analytics JMS event logging for Search runtimes, IM/IC/IMWS and AnswerFlow instances.  It talks about the errors that can happen to cause errors in the connectivity.

First review the install and admin guides for the instructions on setting up the JMS queue and installing the event router code.

The installation guide describes this.
Oracle WebLogic Requirements (Windows)
The Oracle Knowledge Analytics JMS Event Router is deployed to a WebLogic Server. For information and procedures to install WebLogic Server, see Fusion Middleware Installation Guide for Oracle WebLogic Server.
After WebLogic Server has been successfully installed, create a new domain where Analytics is deployed by following the instructions in Oracle Fusion Middleware Creating Domains Using the Configuration Wizard 11g.
• Be sure to configure the domain's WebLogic Startup Mode to Production Mode. Make certain that Tunneling is enabled on the target server.
• Be sure to select the JDK Selection as Sun SDK.
• At the end of the domain configuration wizard, select the check box to Start Admin Server.
If you have previously installed WebLogic Server and plan to use an existing domain, make sure that the Administration Server is running before starting the Analytics installer.

Search and IM have a properties file that points at the JMS queue for writing analytics events.
Specify Oracle Knowledge Analytics Event Messaging
The installer prompts you to activate logging for Oracle Knowledge Analytics. Specify the configuration parameters to the instance of WebLogic where the Analytics event listener is running and monitoring the JMS queue. These values can be updated after the installation of Search or Analytics is completed, if necessary, by editing the <search_install_home>/config/ file.

JMS Event Router. This component configures and deploys the Oracle Knowledge Analytics JMS Event Router to the specified WebLogic domain. This option should be run from the JMS queue server.
After installation there is a set of values you can validate in the Weblogic console. See - Validating JMS Queue and Event Router Installation pg 158
Manage the JMS Event Router for Analytics pg 168 This explains how to install a windows service or start and stop it from the ice prompt.

The Analtyics admin guide also explains some connections -
Configuring Applications to Send Events to Analytics

also see
Stopping the Event Router
Monitoring the JMS Queue
Restarting the Event Router
Validating Staging Table Data
Verifying Connection Pool Settings


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