Errors And Exceptions During The Report Generation In BI Publisher In BRM 7.5 (Doc ID 1507654.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.
The problem occurs on Linux platform.
Checked for relevance on 05-Jun-2014

Symptoms

The issue is about errors and exceptions when generating the report in BI Publisher.

Applied BRM-BIP integration pack and uploaded and configured a couple of BRM reports in the BIP, successfully executed some of the out of the box reports such as "Balance Letter" & "Check Printing".

When tried to generate those BRM reports from the BIP XMLPSERVER console, get exception and other errors mentioned as below-.


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Caught exception while handling request: Caught exception while handling request: java.lang.UnsatisfiedLinkError: /opt/oracle/bip/jre/1.4.2/bin/libportal.so: /opt/oracle/bip/jre/1.4.2/
bin/libportal.so: wrong ELF class: ELFCLASS32 (Possible cause: architecture word width mismatch)


Caught exception while handling request: Caught exception while handling request: java.lang.NoClassDefFoundError: Could not initialize class com.portal.pcm.DatabaseConnection

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A little more information:

A) BRM version 7.5, BI Publisher (Oracle BI Publisher 10.1.3.4.1 build# 1101 ).
B) BRM-BIP integration was made by installing 7.5.0_BRM_BIP_Invoicing_Integration_linux_32_opt.bin package
C) The first time tested and tried to generate the BRM reports from BIP console

Later, when upgraded the BIP to 10.1.3.4.2 as Oracle suggested, and used report from 7.5 PS2, also confirm that JDK 1.6 update 24 is used, report generation and scheduling mechanism does not work at all.

###########Error facing from the BIP console######################

Caught exception while handling request: Caught exception while handling request: java.lang.UnsatisfiedLinkError: no portal in java.library.path
---This is coming while generating the report using the "View" button.

Caught exception while handling request: Caught exception while handling request: java.lang.NoClassDefFoundError: Could not initialize class com.portal.pcm.DatabaseConnection

---This is coming while generating the report using the "View" button for the 2nd time after the first error.

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###########Error facing with BipEnv.sh.######################

Exception in thread "main" java.lang.NoClassDefFoundError: com/portal/pcm/EBufException
Caused by: java.lang.ClassNotFoundException: com.portal.pcm.EBufException

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The other installation using 7.4 PS13 integration package, BIP to 10.1.3.4.2 , JDK 1.5 and BRM 7.4 PS13 server, is working fine.

Cause

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