Excel Copy To Demantra Worksheet Does Not Work As Expected On Mac Machine

(Doc ID 1508114.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.1.1 version, Worksheet

On a Mac machine when copying a range of data from excel cells into a Demantra worksheet the information is not successfully pasted as expected. We face two issues:
 - Upon choosing the same range of cells to past, Demantra throws a Paste Action Warning that the copy and paste area are not the same size and shape
 - When pasted directly on a cell, instead of pasting on the corresponding grid of rows and columns, the data is only loaded sequentially on the rows.

ERROR
-----------------------
"
  The information cannot be pasted because the copy area and the paste area
  are not the same size and shape.
  Try one of the following:
  *Click a single cell and paste.
  Select a rectangle that is the same size and shape, and then paste.
"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Collaborator Workbench
2. Open Worksheet
3. Copy data from Excel and paste into Worksheet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
As clients work on Mac machine, this functionality is needed to facilitate the excel copy for data uploads.

Cause

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