BRM Account Level Adjustment (PCM_OP_AR_ACCOUNT_ADJUSTMENT) Including Taxes Is Not Working Properly (Doc ID 1508134.1)

Last updated on FEBRUARY 15, 2024

Applies to:

Goal

On BRM 7.4.0.0.0 version, Accounts Receivable (AR) component,  Account Level adjustment including taxes is not working fine.

Credit and Debit account level adjustments are successful without tax. When including tax for these adjustments, the opcode is executing successfully, but tax amount is not calculated in adjustments.

Scenario :

1) created a product, /service/ip,  monthly cycle forward (MCF) 20$, 10% flat tax by adding the tax code, event time taxation
2) in cm pin conf,  taxation_switch = 3
3) 01 Nov: created account with above product
4) Following event generated (20$ plus 2$ tax):

   Amount       Event_type
   22              /event/billing/product/fee/cycle/cycle_forward_monthly

5) 01 Nov: from Customer Center, Balance tab, Account Adjustment, Account level credit adjustment , 10$ , Include Tax
    Following event generated :

   amount     Event_type
   -10           /event/billing/adjustment/account
 

Issue :

The tax component is missing in the adjustment. Total expected balance charge is -11.

Solution

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