Problem In OrderHistID Creation With OSM 7.2 (Doc ID 1508466.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer have multiple orders triggered with OSM 7.2 (Patch1 - 14024538), but it seems that “OrderHistID” is getting repeated in different orders.

Error Message :
  There are no error messages but the OrderHistId is getting repeated. OrderHistID 203 is getting repeated.

 

*******************>
<16-Aug-2012 1:09:12,545 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <R E S P O N S E >
<16-Aug-2012 1:09:12,545 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <<GetOrder.Response xml
ns="urn:com:metasolv:oms:xmlapi:1">
    <OrderID>86</OrderID>
    <OrderHistID>203</OrderHistID>
    <Task>Task1</Task>
    <OrderSource>SampleDemoOrder</OrderSource>
    <OrderType>SampleDemoOrder</OrderType>
    <OrderState>open.running.in_progress</OrderState>
    <State>accepted</State>
    <ExecutionMode>do</ExecutionMode>
    <Reference>Test_01</Reference>
    <ExpectedDuration>P1D</ExpectedDuration>
    <ExpectedOrderCompletionDate>2012-08-17T13:08:32 GMT+05:30</ExpectedOrderCompletionDate>
    <Priority>5</Priority>
    <Namespace>SampleDemo</Namespace>
    <Version>1.1.0.0.0</Version>
    <ProcessStatus>n/a</ProcessStatus>
    <_root index="0">
        <CustomerName index="1345102702017">Saj</CustomerName>
        <CustomerNumber index="1345102702018">123</CustomerNumber>
    </_root>
</GetOrder.Response>>
<16-Aug-2012 1:09:12,545 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <****End of  Get Order
Response  *************************>

=============================================


*******************>
<16-Aug-2012 1:11:28,804 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <R E S P O N S E >
<16-Aug-2012 1:11:28,804 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <<GetOrder.Response xml
ns="urn:com:metasolv:oms:xmlapi:1">
    <OrderID>87</OrderID>
    <OrderHistID>203</OrderHistID>
    <Task>Task1</Task>
    <OrderSource>SampleDemoOrder</OrderSource>
    <OrderType>SampleDemoOrder</OrderType>
    <OrderState>open.running.in_progress</OrderState>
    <State>accepted</State>
    <ExecutionMode>do</ExecutionMode>
    <Reference>Test_02</Reference>
    <ExpectedDuration>P1D</ExpectedDuration>
    <ExpectedOrderCompletionDate>2012-08-17T13:10:55 GMT+05:30</ExpectedOrderCompletionDate>
    <Priority>5</Priority>
    <Namespace>SampleDemo</Namespace>
    <Version>1.1.0.0.0</Version>
    <ProcessStatus>n/a</ProcessStatus>
    <_root index="0">
        <CustomerName index="1345102852728">Srini</CustomerName>
        <CustomerNumber index="1345102852729">456</CustomerNumber>
    </_root>
</GetOrder.Response>>
<16-Aug-2012 1:11:28,804 GMT+05:30 PM> <INFO> <sampledemo.getData> <ExecuteThread: '10' for queue: 'oms.automation'> <****End of  Get Order
Response  *************************>

Platform details :
  OSM version : 7.2.0
  OS : Generic

Cause

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