Customer Center PS14 Does Not Populate Account/Service Field For Account Created With No-Service Plan
Last updated on DECEMBER 07, 2012
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 7.4.0]
Information in this document applies to any platform.
While using Customer Center PS14, and when trying to inactivate/activate an account, which was created with plan that has no service assigned, the drop-down menu "Account/Service" show null value which will result in the inability to change the account status.
This issue can be reproduced by using following steps:
1- Create dummy plan with no service or deal
2- Create account and purchase the dummy plan
3- Try to inactive the account.
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