Error CustomerID Verification Invalid Customer Identification Number Installing OFSAA Application

(Doc ID 1509267.1)

Last updated on JANUARY 13, 2017

Applies to:

Oracle Financial Services Asset Liability Management Analytics - Version 5.2.2 and later
Oracle Financial Services Analytical Applications Infrastructure - Version 7.2 and later
Oracle Financial Services Profitability Management - Version 5.2 and later
Oracle Financial Services Funds Transfer Pricing - Version 5.2 and later
Oracle Financial Services Asset Liability Management - Version 5.2 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI) - Version 7.x
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

On a new TEST instance created from migration with DEV, when attempting to install Oracle Financial Services Asset Liability Management Analytics (ALMBI) 5.2.2, the following error occurs:

ERROR
Error: CustomerID Verification
Invalid Customer Identification Number

The SolutionLOG.log shows the following:

[ 27/11/2012 08:21:02 ] ==================== Validating the Customer Id ====================
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[ 27/11/2012 08:21:02 ] The Entered CID is : 103710ca106c104d10c710c2109d10ff1001101b1010105e102c10c210c61014
[ 27/11/2012 08:21:02 ] The Customer ID entered is inValid. Please enter a correct ID

The value entered is EDELIVERY.

The issue can be reproduced at will with the following steps:

1. Run the Setup.sh in UI mode
2. Enter EDELIVERY for Customer ID
3. Error happens.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms