Application Freezes When Expanding Record Information And Override Service Area Sections Of The Crew Page (Doc ID 1509617.1)

Last updated on OCTOBER 17, 2014

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 to 2.1.0.3 [Release 2.1]
Information in this document applies to any platform.

Symptoms

When a Crew has Shift with overrides that display on the Crew Page, there is a problem in viewing the "Record Information" section of the screen using Internet Explorer 8.  The application freezes when expanding the "Record Info" section of the Crew page along with the Override Service Area section. Only one of these sections can be open at the same time.

If the user is viewing a Crew with an "override" section displayed on the crew Page, and the user clicks the "+" next to the "record information" option, the system freezes and locks up. IE has to be forced closed. However, if there is no "override" section on the crew, then the "record information" section can be expanded without a problem.

Cause

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