Missing LAM Attachments And Other Information After Reopening A Saved LAM Event (Doc ID 1510050.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Affiliate - Version 5.0.5.1 and later
Information in this document applies to any platform.

Occasionally when a user saves a LAM event closes it and reopens it and all updated information has disappeared.

When the user saves the case the message : "Case saved successfully", however actually this is not the case.

Reviewing the errorlog, however displays the below warning:

Steps to repeat:

Create or open a LAM event
Enter more than 1000 characters to the description field of any contact log (or paste text directly from a PDF or Word document)
Update some other fields in LAM
Save the case
Close and reopen the case and observe that all updated information are lost even the contact log entry is missing or not updated accordingly.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.