IMWS Timeout Error when linking or unlinking, Managed Answer or Intent response not working

(Doc ID 1510057.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Knowledge - Version 8.2.3 and later
Information in this document applies to any platform.

Symptoms

There are multiple errors that can happen if the IMWS times out when being called from the runtime.

- When trying to link or unlink an error is occuring and the document is failing to link or unlink.

- A Managed Answer or an Intent Response that points to an IM article is not working correctly.

- Process wizards are failing to open the IM docuements recommended.

Cause

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