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Outlook Crashes on Synchronizing Subscribed Calendars with More Than 3000 Events (Doc ID 1510073.1)

Last updated on JANUARY 11, 2018

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 7.3 and later
Information in this document applies to any platform.
Outlook Crashes On Synchronizing a subscribed calendar with more than 3000 events.

Symptoms

Starting Outlook with Outlook Connector (OC) leads to a crash immediately after start if other calendars have been subscribed.
In all cases OC subscribed calendars have more than 3000 events.

After removing the SJOC.PST file, Outlook starts again but, during synchronization (showing the progress bar), Outlook crashes.  After starting Outlook a second time, the synchronization goes on and completes (often) successfully.

The crash does not happen when starting Outlook in safe mode (without plugins) or in offline mode.

Removing the subscriptions (e.g. by using UWC) AND deleting the SJOC.PST seems to prevent Outlook from crashing, and subscribing to the "huge" calendars works again.

Unfortunately, this is no possible workaround for all local stored information (e.g. categories, mail tracking, views etc.) are lost.

Cause

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In this Document
Symptoms
Cause
Solution
References

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