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Global Scheduled Services or Project Publication Jobs Fail and Error 'Connection has been recycled. Database (database name) Pool PML' Occurs in Log File (Doc ID 1510954.1)

Last updated on OCTOBER 02, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.8 to 19.8 [Release 19.8]
Information in this document applies to any platform.

Symptoms

When Project Publication is enabled in P6, some publication and/or Global Scheduled Services jobs fail and the the following error occurs in the <P6 EPPM home>\p6\WebAccessLogs\services\jt_project\<date-time stamp>_FAILED.log file:

Io exception: Socket read time out
Connection has been recycled. Database <database name> Pool PML.

The following error may also be found in the <P6 EPPM home>\p6\WebAccessLogs\P6webaccess.html log file:

A Threadpool thread PrmThread-1 was determined to be non responsive, a new thread has been created. On a side note, check your Maximum Task Duration and Maximum Long Running Task Duration values under ThreadPool settings.

Changes

 

Cause

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