ISS Not Responding / GlassFish Server Hung

(Doc ID 1511056.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Communications Indexing and Search Service - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

Sun Java System Application Server Platform Edition 8.2 (build b06-fcs)

ISS 1u4 patch 13 (v1u4-13.8300)

The Application Server was not accepting connections.  Netstat showed that the port was in LISTEN state but attempting to connect over telnet would time out on the local server.  A user has filed a complaint that s/he was unable to search for messages in their INBOX.  A restart of the App Server was performed and the issue has resolved itself.

Cause

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