EGRC 8.6.4.3000/5000: New Install Fails With "An error occurred while processing your request. Please check server logs." (Doc ID 1511572.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Application Access Controls Governor - Version 8.6.4 to 8.6.4 [Release 8]
Information in this document applies to any platform.

Symptoms

On : 8.6.3000/5000 version, Install, Migration, Upgrade

When attempting to do a new install of EGRC 8.6.4.3000/5000 release using Tomcat, it fails at the very end when accessing Application URL to login.
the following error occurs.

ERROR on Browser Window
-----------------------
"An error occurred while processing your request. Please check server logs."

Error in grc.log:
----------------------
No Error in grc.log file at the time of Access URL.

Error in Catalina.out:
-----------------------
Nov 20, 2012 11:48:42 PM oracle.adfinternal.view.faces.lifecycle.LifecycleImpl _handleException
WARNING: ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase RESTORE_VIEW 1
java.lang.ClassCastException: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
at oracle.adfinternal.controller.application.model.UpdateBindingListener.beforePhase(UpdateBindingListener.java:66)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:551)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.internalDispatchBeforeEvent(LifecycleImpl.java:100)

Error in localhost log file:
-------------------------------
Nov 20, 2012 11:48:42 PM org.apache.catalina.core.ApplicationContext log
SEVERE: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
java.lang.ClassCastException: oracle.adfinternal.controller.faces.context.StubJSFPageLifecycleContext cannot be cast to oracle.adf.controller.faces.context.FacesPageLifecycleContext
at oracle.adfinternal.controller.application.model.UpdateBindingListener.beforePhase(UpdateBindingListener.java:66)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:551)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.internalDispatchBeforeEvent(LifecycleImpl.java:100)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download EGRC 864.3347 from MOS.
2. Deploy it using Tomcat 6.0.24.
3. Config Page comes fine, provide the values and Action->Save.
4. Bounce the tomcat.
5. Wait for grc.log file to grow and see following message:
* Application Initialization complete. *
6. Open the Application URL:
http://<hostname>:8080/grc
7. Getting following error:
"An error occured while processing your request. Please check server logs."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the Installation.

Cause

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