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Getting Error NO: -2146233088 Description: Parent Zone Name Is Empty When Doing Duplicate Search (Doc ID 1511638.1)

Last updated on OCTOBER 23, 2019

Applies to:

Oracle Argus Safety - Version 7.0.1 and later
Information in this document applies to any platform.


Getting the following error when entering reference ID in the book-in screen and doing duplicate search:

Error NO: -2146233088 Description: Parent zone name is empty. Zone should not be enabled for Reporter Reference Number

Steps to Repeat:
1. Log into Argus Safety
2. Go to book in screen
3. Select country of incidence as 'United Kingdom'
4. Enter a value in the reference ID filed under Literature Reference section
5. Click on search
6. Observe that the application shows the above listed error message

This issue occurs only in a specific web server and only when entering a value in reference ID and performing the search


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