My Oracle Support Banner

Email Notifications Fail To Reach Users: Error 530 5.7.1 Client Was Not Authenticated (Doc ID 1512002.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

Goal

Email notifications from Agile do not work. No errors are received in the Agile user interface and the history tab of a sent item shows the item was sent.

The Agile log file shows an error "Email failed to send" and "Actual Exception : 530 5.7.1 Client was not authenticated".
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.