Email Notifications Fail To Reach Users: Error 530 5.7.1 Client Was Not Authenticated (Doc ID 1512002.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 08-Oct-2014***

Goal

Email notifications from Agile do not work. No errors are received in the Agile user interface and the history tab of a sent item shows the item was sent.

The Agile log file shows an error "Email failed to send" and "Actual Exception : 530 5.7.1 Client was not authenticated".
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms