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CONTEXT MENU + JUMPS TO THE RIGHT HAND SIDE WHEN A MOUSE OVER IS DONE (Doc ID 1513953.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:
 
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SP -Service Point

On CCB 2.3.1 SP page.

SP page bottom section -- Click the SP Context Menu in the SP Tree (bottom part)
a. On initial click, the menu looks different than the usual context menu.
b. When mouse is moved towards the plus (+) signs, the menu moves (see Go To Meter Read and Go To Meter/Item Search).
c. The cursor is moving from left to right, and the GUI interface is not looks like the other entire Context Menu format.
d. See below screenshot, the red part, when mouse moving above the icon, the space also moved.
e. Although the click can leading to correct page, but the GUI menu does not looks like normal.

This is a GUI display issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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