Enrollment Status, Completion Date And Score Not Updating Properly

(Doc ID 1514634.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle iLearning - Version 6.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.0 version, Learner Administration

ACTUAL BEHAVIOR
---------------
Enrollment Status, Completion Date and Score not updating properly.

Enrollment Status is not updating due to either the completion date or score missing.
Player status is updating to completion/passed.
Content that is being played, was the content that was out there prior to upgrading from iLearning 5.2.1 to 6.0
*Note prior to the upgrade , the content that was taken, the content that was completed always show as passed , now it is showing as completed.

Enrollment status is turned on the learner page. Learners are not seeing their enrollment status .
Customer has to provide a compliance list to show who has taken the courses, but the enrollment status is incorrect--showing completion date as blank

None of the Enrollment Status is not updating due to either the completion date or score missing.

Example from learner:
Player status was completed- showed the course as completed.
Enrollment status- looking at the enrollment list through the Admin, completion date was blank, player status shows as passed and there is a score.
Enrollment status shows as booked, not showing as passed or completed and there is no date when the course has finished,

This is happening on all of the courses


Enrollment Status is not updating due to either the completion date or score missing. Upon entry of the missing field the enrollment status updates.
Meaning if the customer go into the enrollment status and changes the updated date when the learner completed, it changes the enrollment status to completed.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Example from learner:
Player status was completed- showed the course as completed.
Enrollment status- looking at the enrollment list through the Admin, completion date was blank, player status shows as passed and there is a score.
Enrollment status shows as booked, not showing as passed or completed and there is no date when the course has finished,


2. Example from learner
Player status was completed- showed the course as passed
Enrollment status- shows as In Progress
Admin goes in a updates the enrollment date and the enrollment status changes to passed

3. Example from learner
Player status was completed- showed the course as completed
Enrollment status- shows as BOOKED
Review the learners status for all the content objects in the offering- the Credit Report shows as competed no score
Go back to the enrollment status it shows now as competed

BUSINESS IMPACT
-----------------------

Customer has to provide a compliance list to show who has taken the courses, but the enrollment status is incorrect--showing completion date as blank
Due to this issue, users are confuse with their enrollment status as not showing completed, but the player status is showing as completed.

Cause

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