Processing Payments For Previous Bills Not Working (Doc ID 1516276.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

According to BRM 7.5 Documentation about Payments for Corrective Billing, it is possible to apply payments to prior bills, but it's not working

Via Payment Tool when trying to process a batch with only one record, after validation process, the status returned is suspended with Suspense Description "Account No not found"
If payment is submitted, it is sent to payment suspense, and not allocated to the corrected bill.

Cause

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