My Oracle Support Banner

Processing Payments For Previous Bills Not Working (Doc ID 1516276.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

According to BRM 7.5 Documentation about Payments for Corrective Billing, it is possible to apply payments to prior bills, but it's not working

Via Payment Tool when trying to process a batch with only one record, after validation process, the status returned is suspended with Suspense Description "Account No not found"
If payment is submitted, it is sent to payment suspense, and not allocated to the corrected bill.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.