Mdsgateway Fails on "XEInputHandler" queryJobs Query Result (Doc ID 1517044.1)

Last updated on FEBRUARY 21, 2014

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.3 and later
Oracle Network Management for Utilities - DMS - Version 1.10.0.1 to 1.10.0.1 [Release 1.10]
Information in this document applies to any platform.

Symptoms

Repeated core dumps/failures of the mdsgateway are impacting the usability of the system. This is failing frequently enough that the number of restarts registered exceeds what SMService is set to allow.

The mdsgateway logs appear to all be failing at the same point with the last entry similar to:

12/22 08:20:55: 0x33,ctp=0x0000000101900788,"XEInputHandler" processing InputDoc 'NegativeAcknowledge'
12/22 08:20:55: 0x33,ctp=0x0000000101900788,"XEInputHandler" ======== DML_ENTER - NegativeAcknowledge.dml ========
12/22 08:20:55: 0x27,ctp=0x00000001112397c8,"XEInputHandler" queryJobs query result 1

Cause

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