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Anonymous Cal View Yielding "Error 0020: Your account details could not be loaded" (Doc ID 1518003.1)

Last updated on JUNE 27, 2023

Applies to:

Oracle Communications Calendar Server - Version 7.0 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


While trying to retrieve the anonymous calendar view, the Convergence calendar view comes up and an almost full screen error message states:

    Error 0020: Your account details could not be loaded.


Extend: Anonymous view is working for CS6.3 users, such as my work account but not for caldav accounts.

Steps to reproduce:

  1. Preparation
    1. Retrieve URL to use for anonymous calendar view
    2. Login to iwc as user-a
    3. switch to calendar tab
    4. copy calendar URL from properties dialog
    5. Ensure that the privacy option allows for free/busy lookup

  2. Observation
    1. Logout from IWC
    2. Open previously copied URL
      -> Observe:
      1. visited URL changes to iwc_static/...
      2. Convergence 'fullscreen' calendar view appears but is greyed out
      3. Error notification dialog stating error code 20





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