Click Through From Linked Content In Siebel iConnect Fails Due To An '|' Character (Encoded As %7C) Within The Excerpt (Doc ID 1518297.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Knowledge - Version 8.2 to 8.5 [Release 8.2 to 8.5]
Information in this document applies to any platform.

Symptoms

When attempting to click through to a linked answer within Siebel/iConnect the operation fails and the following message is displayed: "Unexpected Error: An unexpected error occurred with your request. We apologize for this problem and will work to resolve it as soon as possible."

Within the excerpt associated with the particular linked answer the character '|' (URL encoded as %7C) is present.

Cause

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