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Search With First And/or Last Name Is Not Working For Customer Center (Doc ID 1518641.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0]
Information in this document applies to any platform.


In Customer Center, Searching with First and/or Last Name is not working. Error pop-up message "NO SEARCH CRITERION SPECIFIED" is coming up in the customer center.


Error Reported in the javapcm log:
Error 11/29/12 3:51:02:0277 PM ( 1354175462277 )  T:PoolThread-0 WebApp Log EBufException thrown 1:<HOSTNAME:CustomerCenter:0:PoolThread-0:7:1354175462:0
java.lang.String:0: ErrBuf Fields:
Field=PIN_FLD_RESULTS    Rec=-1    reserved=0
Facility=0    MessageID=0    Time=3:51 PM    Version=0    Reserved2=0
Nested Error:

    at com.portal.pcm.FList.getField(Unknown Source)
    at com.portal.pcm.FList.get(Unknown Source)
    at com.portal.pcm.LocalizedStringTable.getEntriesFor(Unknown Source)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance(
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
    at java.lang.reflect.Constructor.newInstance( ..........                                                                                                                                                                                                                                                                                                


This issue is observed for certain set of systems in Singapore where users are able to login to the customer center and do a search with the Account_no but search with First name and/or last name is not working, giving "NO SEARCH CRITERION SPECIFIED" pop-up message.


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