Search With First And/or Last Name Is Not Working For Customer Center (Doc ID 1518641.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

In Customer Center, Searching with First and/or Last Name is not working. Error pop-up message "NO SEARCH CRITERION SPECIFIED" is coming up in the customer center.

 

Error Reported in the javapcm log:
Error 11/29/12 3:51:02:0277 PM ( 1354175462277 )  T:PoolThread-0 WebApp Log EBufException thrown 1:SGPL07R86VN97:CustomerCenter:0:PoolThread-0:7:1354175462:0
    ERR_NOT_FOUND
ERR_NOT_FOUND
java.lang.String:0: ErrBuf Fields:
Error=ERR_NOT_FOUND    Loc=APP
Field=PIN_FLD_RESULTS    Rec=-1    reserved=0
Facility=0    MessageID=0    Time=3:51 PM    Version=0    Reserved2=0
Args=<none>
Nested Error:
<none>

    at com.portal.pcm.FList.getField(Unknown Source)
    at com.portal.pcm.FList.get(Unknown Source)
    at com.portal.pcm.LocalizedStringTable.getEntriesFor(Unknown Source)
    at com.portal.app.cc.tcf.CCTelcoUtility.getStringTableEntriesFor(CCTelcoUtility.java:924)
    at com.portal.app.cc.tcf.CCTelcoUtility.getChoiceFormatFromStrings(CCTelcoUtility.java:322)
    at com.portal.app.cc.tcf.CCTelcoUtility.getSSAndServiceERAStatusFormat(CCTelcoUtility.java:77)
    at com.portal.app.cc.tcf.PTelcoPromotionPanel.jbInit(PTelcoPromotionPanel.java:711)
    at com.portal.app.cc.tcf.PTelcoPromotionPanel.<init>(PTelcoPromotionPanel.java:136)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:513) ..........                                                                                                                                                                                                                                                                                                

 

This issue is observed for certain set of systems in Singapore where users are able to login to the customer center and do a search with the Account_no but search with First name and/or last name is not working, giving "NO SEARCH CRITERION SPECIFIED" pop-up message.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms