The Value of a Voucher's Serial Number in the Voucher Management Screens is Different From the one Displayed in the Customer Care Portal Screen (Doc ID 1519022.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.0 and later
Information in this document applies to any platform.

Symptoms

For the same Voucher Number, the value of its serial number displayed in the screen :

Services -> Voucher Manager -> Vouchers screen 

does not match the Serial Number in the

Services -> CCP Dashboard -> Vouchers screen

This creates confusion between users of both screens. Based on the screen used, the same voucher appears to have two distincts serial numbers.

Example of the mismatching serial numbers between both screens :

Services -> Voucher Manager -> Vouchers screen :

Cause

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