Renaming Of Product Code And Product Name Results In Existing Cases That Cannot Be Queried Or Opened (Doc ID 1519182.1)

Last updated on JANUARY 11, 2013

Applies to:

Adverse Event Reporting System - Version 4.6.2 and later
Information in this document applies to any platform.

Symptoms

After entering and saving a case, the associated product was renamed in Global Maintenance and the permissions were recreated. Querying for the case results in no hits and trying to open the case directly results in a no permissions error.

Cause

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