Pending Recv Field Not Updated Correctly For Customers Payments Made On The Day Of Bill Generation

(Doc ID 1519663.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Pending Recv field not updated correctly for customers who made payment on the same day when the bill got generated.

Steps to replicate the issue:

1. Created an account on Dec 12, 2012, having Monthly Cycle Fees (MCF) of $50. Bill cycle is Dec 12, 2012 to Jan 12, 2013 --> Value of PENDING_RECV is 0.
2. After generating first bill, the billed amount becomes $100. Bill cycle changed to Jan 12, 2013 to Feb 12, 2013 --> Value of PENDING_RECV is 100.
3. Changed the PVT to Feb 13, 2013 and Made overpayment of $104 against the first bill of $100 --> Value of PENDING_RECV is -4.
4. On Feb, 13 2013 itself, Generated 2nd bill of $50 for the Bill cycle Jan 12, 2013 to Feb 12, 2013 --> Value of PENDING_RECV is 50.

Issue is perceived to be with Step 4. As per expectations, value of PENDING_RECV should be 46 instead of 50.

The concern here is pending_recv is the criteria for collections input flist which means collections considers billed due initially. Moreover this pending_recv should be ideally equal to Due now in the customer center, which means sum of all billed dues and unallocated payment and adjustments.

Cause

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