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Back Office and Central Office/Returns Management Applications Not Launching in Internet Explorer After Microsoft Security Updates (Doc ID 1519919.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Central Office - Version 13.3 and later
Oracle Retail Back Office - Version 13.3 and later
Oracle Retail Returns Management - Version 13.3 and later
Information in this document applies to any platform.


It has been recently discovered that Internet Explorer (IE) displays the “Internet Explorer cannot display the webpage” page when accessing Back Office, Central Office, and Returns Management.  These web applications can be accessed successfully using the Firefox and Chrome browsers.

Note: More information on Microsoft security updates that caused this issue at


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