CIS - [HttpException (0x80004005): Request Timed Out.] Error (Doc ID 1520280.1)

Last updated on JULY 08, 2014

Applies to:

Oracle Health Sciences CIS - Version 4.5.1.2 and later
Information in this document applies to any platform.

Symptoms

 CIS sync failed with:

There was a problem trying to process a previously faulted transaction.  The transaction may have been edited through the CIS Administration
There was a problem trying to send(put) transactions to the Clintrial Adapter.
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<html>
    <head>
        <title>Request timed out.</title>
        <style>
         body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
         p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
         b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
         H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
         H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
         pre {font-family:"Lucida Console";font-size: .9em}
         .marker {font-weight: bold; color: black;text-decoration: none;}
         .version {color: gray;}
         .error {margin-bottom: 10px;}
         .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
        </style>
    </head>
    <body bgcolor="white">
            <span><H1>Server Error in '/CTAdapter' Application.<hr width=100% size=1 color=silver></H1>
            <h2> <i>Request timed out.</i> </h2></span>
            <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">
            <b> Description: </b>An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
            <br><br>
            <b> Exception Details: </b>System.Web.HttpException: Request timed out.<br><br>
            <b>Source Error:</b> <br><br>
            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code>
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.</code>
                  </td>
               </tr>
            </table>
            <br>
            <b>Stack Trace:</b> <br><br>
            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>
[HttpException (0x80004005): Request timed out.]
</pre></code>
                  </td>
               </tr>
            </table>
            <br>
            <hr width=100% size=1 color=silver>
            <b>Version Information:</b>&nbsp;Microsoft .NET Framework Version:1.1.4322.2500; ASP.NET Version:1.1.4322.2470
            </font>
    </body>
</html>
<!--
[HttpException]: Request timed out.
-->
--.
   at CISSynchAdapter.SynchOrchestration.SynchEngine.ExecuteCISSynch(SynchConfigItem synchConfigItem) in E:\CISNeptune\SourceCode\CISSynchAdapter\CISSynchOrchestration\SynchEngine.cs:line 304
   at CISSynchAdapter.Processor.CISSyncExecuter.ExecuteSync(String syncGuid) in E:\CISNeptune\SourceCode\CISSynchAdapter\CISSyncProcessor\CISSyncExecuter 

Cause

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