Monthly Charge Not Refunded (Doc ID 1520840.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Symptoms

The scenario:

1) set the below in cm pin.conf: - fm_bill config_billing_delay 1
2) Proration settings are based on the Calculate the charge based on the usage for both Purchase Proration and Cancel Proration
3) Set actg_cycle_dom = 22
4) Create an account on 22_Aug_2012
5) Move pvt to 22_Sep_2012cycle_forward product is suspended.(suspended = inactive)
6) Move pvt to 26-9-2012 cycle_forward product is unsuspended.(unsuspended = active)
7) At 10.10.2012 07:30 cycle_forward product is terminated
 
Actual Result :
The account did not have correct invoice from financial point of view.

Expected Result :
The respective charge for 10.10.2012 - 22.10.2012 should be refunded.

Changes

Cause

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