Connection to VueServlet Shows Failed in Agile File Manager Configuration Page Even Though AutoVue Server is Starting Successfully (Doc ID 1523518.1)

Last updated on JANUARY 24, 2024

Applies to:

Symptoms

Installed AutoVue for Agile Product Lifecycle Management (PLM) and Agile File Manager, and started AutoVue server service and File Manager server service.
When accessing to File Manager Configuration page (http://{server_name}.{domain_name}:{port}/Filemgr/Configuration), the following error occurs.


http://{server_name}.{domain_name}:{port}/Filemgr/VueServlet status: Failed

Below error seen when clicking on the link to see the detail:
java.lang.Exception: Can't connect to the VueServer : http://{server_name}.{domain_name}:{port}/Filemgr/VueServlet
at com.agile.webfs.admin.FileManager.testConnection(FileManager.java:365)
at com.agile.webfs.admin.FileManager.checkViewerConnection(FileManager.java:204)
at com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:122)
at com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:91)
at com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:83)
at com.agile.webfs.admin.FileManager.doGet(FileManager.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at com.agile.admin.security.catalina.AgileCatalinaSSO.invoke(AgileCatalinaSSO.java:96)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:595)

When accessing to http://{server_name}.{domain_name}:{port}/Filemgr/VueServlet, can see below errors:

Servlet tunneling to server[0] (IP=xxx.xxx.xxx.xxx)
Connection state: ERROR
com.cimmetry.core.VueRemoteException: Could not initialize socket on server[0]; nested exception is:
java.net.ConnectException: Connection refused
at com.cimmetry.servlet.SocketRemoteExecutable.connect(Unknown Source)
at com.cimmetry.servlet.VueServlet.createRemoteExecutable(Unknown Source)
at com.cimmetry.servlet.VueServlet.returnInfoPage(Unknown Source)
at com.cimmetry.servlet.VueServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at com.agile.admin.security.catalina.AgileCatalinaSSO.invoke(AgileCatalinaSSO.java:114)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:595)


Or the below error when using AutoVue Client Server version 20.2.2 :

When checking AutoVue server log (log4j-roll.log under %AVS_Home%\bin\log), can see AutoVue server is running successfully without any error.

Changes

Cause

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