Problem Running GA Reports

(Doc ID 1523681.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Insurance General Agent - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

On : OIGA 8.2 version, Reports

ACTUAL BEHAVIOR
---------------
GA Report crashes

EXPECTED BEHAVIOR
-----------------------
Report should run, displaying results.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go into the Report System
2. Highlight Commission Production report then double click to open it
3. Click Load Values
4. Select desired Values
5. Double click on Commission Date Statement to change the dates to the current month.

The GA Report system crashes and displays a windows error: GA Report System has stopped working.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot run report.

Cause

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