Servlet error: Failed to get connection, when opening a CRF from a specific PC.

(Doc ID 1525430.1)

Last updated on FEBRUARY 01, 2013

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 to 4.6.6 [Release 4.5.3 to 4.6.2]
Information in this document applies to any platform.

Symptoms

A single CRF page cannot be opened via the PC (PC-1). If the user logs in via another PC, they can open the page. Other users trying to open the same page on PC-1 have the same problem hence it must be a localized/PC related issue.
The error message is: "This application encountered a fatal error and will shut down. XMLHttp request failed: 1362188134 (servlet error: Failed to get connection)."

Cause

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