Write Off a Bill with Negative (-ve) Due
(Doc ID 1526110.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 7.4.0]
Information in this document applies to any platform.
1. On a particular day say on Aug 13 which is the BDOM for an account, billing has been run and it applied an monthly CF (Cycle Forward) charge. This creates an /item/cycle_forward which is assigned to a /bill object after billing. This would be CF with +ve value which customer owes.
2. On Aug 15, close the account hence cancelling the product for which CF was applied in Step1. This would create another /item/cycle_forward item for cancellation with -ve Item_total. This would be prorated amount of CF created in step 1. Thus at this point we have 2 CF items generated. On the same day itself perform a BILL NOW which would assign this item to a new /bill with negative DUE (-ve) because of the cancellation. Note that there is no payment done or adjustment done and hence both the items would be in status 2. The /item/cycle_forward with +ve belongs to a bill, and /item/cycle_forward with -ve belongs to another bill.
3. On Aug 15, try to write off both bills. CF item created in Step 1 is written off successfully. Where as while trying to write off second CF item it fails with error "fm_bill_writeoff_the_due" in cm log.
PCM_OP_AR_BILL_WRITEOFF calls the PCM_OP_AR_ITEM_WRITEOFF to write off the items.
In the above scenario, the bill with due < 0 has only one item with due < 0. It seems PCM_OP_AR_ITEM_WRITEOFF is unable to write off the item as the due on the item is < 0.
How to write off this item?
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