My Oracle Support Banner

BRM Intermittently Fails to Create Payment Failure Events for Response from Paymentech (Doc ID 1526378.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On all versions of Oracle Communications Billing and Revenue Management (BRM), an issue occurs where payment failure events are occasionally not being created.  The corresponding charge event has "result=1" and the response file shows that Paymentech sent back a response for that transaction.

When analyzing these transactions, they have "VC=301" which means "Authorization network couldn't reach the issuing bank".

What the behavior should be for "VC=301"?

Should there be payment failure event for "VC=301"?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.