Discounts Not Cancelled When Services Cancelled (Doc ID 1526603.1)

Last updated on AUGUST 23, 2023

Applies to:

Goal

Services are cancelled, products are cancelled, but discounts remained on original status (Active or Inactive), why?

Replication Steps:
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1) Have a service with a product and discount.
2) Set its status to inactive using cust_set_status (should be do-able through Customer Center as well).
3) Check the status of discount. It will not be cancelled. It will be either Active or Inactive.

Solution

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