OrderDataUpdate Has Failed In Amending Resulted From Updating Non-existent Node On JBoss Cache
(Doc ID 1527374.1)
Last updated on SEPTEMBER 18, 2023
Applies to:
Oracle Communications Order and Service Management - Version 7.0.3 and laterInformation in this document applies to any platform.
Symptoms
On : 7.0.3 Patch 17 of OSM, Order Request Processor
ACTUAL BEHAVIOR
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OrderDataUpdate has failed in Amending resulting in updating a non-existent node in the JBoss cache . User received an OrderUpdateException in amending error.
In this test scenario, the order was amended twice. The first amendment succeeded, but following one failed.
The error message indicates that OrderDataUpdate operation had tried to update non-existent nodes. However, it was confirmed that the order node can be found by the GetOrder and GetOrderHistory APIs. OSM might failed to load all or some of node items in the JBoss Cache.
Tried the test scenario on the server with more memory(14GB), where we got the same exception.
OSM seemed to have failed to update the order nodes because it could not find them.
####<2012/11/17 13¿24¿07¿ JST> <Error> <oms> <apsrv01> <AdminServerOSM9>
<ExecuteThread: '12' for queue: 'oms.automation'> <oms-automation>
<BEA1-2BB3146E1C70D342E930> <> <1353126247368> <BEA-000000> <designCircuitNoManage.designCircuitNoManageResponce: [ order ID=586 hist. ID=88198 task mnemonic=designCircuitNoManage] Unable to update order data for task [order ID=586, order history ID=88198, task mnemonic=designCircuitNoManage] with XML [<OrderDataUpdate
xmlns="http://www.metasolv.com/OMS/OrderDataUpdate"
com.mslv.oms.handler.order.cache.jboss.NodeNotFoundException: Attempt to retrieve non-existent node from cache parentFqn[/586/root/0/1938] nodeId[1309573] nodeIndex[1353122365558]
Changes
Cause
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In this Document
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| Cause |
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| References |