Last updated on JULY 10, 2017
Applies to:Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.
On : 7.0.3 Patch 17 of OSM, Order Request Processor
OrderDataUpdate has failed in Amending resulting in updating a non-existent node in the JBoss cache . User received an OrderUpdateException in amending error.
In this test scenario, the order was amended twice. The first amendment succeeded, but following one failed.
The error message indicates that OrderDataUpdate operation had tried to update non-existent nodes. However, it was confirmed that the order node can be found by the GetOrder and GetOrderHistory APIs. OSM might failed to load all or some of node items in the JBoss Cache.
Tried the test scenario on the server with more memory(14GB), where we got the same exception.
OSM seemed to have failed to update the order nodes because it could not find them.
####<2012/11/17 13¿24¿07¿ JST> <Error> <oms> <apsrv01> <AdminServerOSM9>
<ExecuteThread: '12' for queue: 'oms.automation'> <oms-automation>
<BEA1-2BB3146E1C70D342E930> <> <1353126247368> <BEA-000000> <designCircuitNoManage.designCircuitNoManageResponce: [ order ID=586 hist. ID=88198 task mnemonic=designCircuitNoManage] Unable to update order data for task [order ID=586, order history ID=88198, task mnemonic=designCircuitNoManage] with XML [<OrderDataUpdate
com.mslv.oms.handler.order.cache.jboss.NodeNotFoundException: Attempt to retrieve non-existent node from cache parentFqn[/586/root/0/kaisenKousuHansu/1937/sekkei/1938] nodeId nodeIndex
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms