Why IM Console User Only Sees Himself (Without Anyone Else) In His INBOX User Filter Dropdown Listbox After IM Work Team is Added? (Doc ID 1528639.1)

Last updated on OCTOBER 13, 2015

Applies to:

Oracle Knowledge - Version 8.2 to 8.4.2.2 [Release 8.2 to 8.4]
Information in this document applies to any platform.

Symptoms

After IM Work Team is defined/added, most of the IM Console user will only see himself (without anyone else) in the INBOX user filter dropdown listbox

Cause

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