PIN_FLD_SERVICE_OBJ Not Populate On Item Adjustments (Doc ID 1530862.1)

Last updated on AUGUST 21, 2024

Applies to:

Symptoms

When calling PCM_OP_AR_ITEM_ADJUSTMENT on a service level item, we would expect that the resulting adjustment would be a service level adjustment.
However PIN_FLD_SERVICE_OBJ is null on the /event/billing/adjustment/item event.

Reproduce steps:
1. create an account with GSM TEL service and MCF on Jan 1.
2. create service usage for this account
3. pvt to Feb and run billing
4. from Customer Center, Balance/Bill Details, select the GSM TEL service and click on Action/Service Adjustment to bring up the Service Adjustment dialog
5. give 10 currency credit and not include tax and click on OK
6. check the "op_ar_item_adjustment:" return flist to get the POID of  /event/billing/adjustment/item
7. read object of /event/billing/adjustment/item ==> PIN_FLD_SERVICE_OBJ is NULL

The user wants to display service level adjustments in a separate section of the invoice.  
All item level adjustments are displaying at the account level because the service POID is not populated

Changes

Cause

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