After Demantra 7.3 Upgrade, We Are Not Able To Execute Demantra Standard BLE (Doc ID 1531869.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.1.2 version, BLE

After Demantra 7.3 Upgrade, we are not able to run the Business Logic Engine. We have "BLE Safety Stock", which use to run fine and complete in 2 - 3 Hrs pre upgrade. But after upgrade, we have not been able to run it successfully. It ran for 9+ Hrs without any Database activity and finally we ended up terminating the same.

Looks like, it pulls the data in some type of Java Cache and try to process it in the cache, due to which we don't see any Database activity, but the challenge is, it never completes and there is no way to track the issue.

ERROR
-----------------------
WFProcess_7" daemon prio=1 tid=0x0000002dc25528d0 nid=0x11f2 runnable [0x0000000043284000..0x0000000043284d30]
  at java.util.ArrayList.remove(ArrayList.java:424)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run "BLE Safety Stock" workflow


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is impacting the business severely, since we have not been able to run the BLE Safety Stock for last 4 weeks in Production form the day Demantra 7.3 was upgraded.

Cause

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