How to Associate My MOS Account to Tracker CSI to Access the SR Lists (Doc ID 1532902.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
My Oracle Support - Version 3.1.0.0.0 and later
Information in this document applies to any platform.

Goal

The User is responsible for maintaining Tracker Products and need to access the SRs via MOS site. This article explains the steps to do to request the association of a MOS account to a CSI. It also explains why some user might see the following error when they log into MOS site and access Service Requests tab.


Warning:
Access to all other features in My Oracle Support is not available. This account requires one valid Support Identifier. Please contact your Customer User Administrator for details.
 

Solution

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