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SRDC: Data Collection for Troubleshooting High CPU Usage and Low Memory Situations (Doc ID 1534572.1)

Last updated on JANUARY 08, 2019

Applies to:

Oracle Commerce Platform - Version 2006.3 and later
Information in this document applies to any platform.

Goal

How to troubleshoot situations where you are encountering high CPU usage and/or low memory (OutOfMemoryException).

You are opening a new Service Request (SR) with Oracle ATG Technical Support and need to know the correct information to provide for troubleshooting.

Solution

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In this Document
Goal
Solution
 Problem Timeframe
 Server Logs
 Thread Dumps
 Verbose Garbage Collection (GC) Logging
 Heap Dump
 Additional Notes
References


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