Web Client Hangs When Upload and Download Files (Doc ID 1535789.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 23-Dec-2014***

Symptoms

Cannot upload file
Cannot download file
Client hangs
Web client shows uploading file(s) in progress message.

Tomcat log shows error:

SEVERE: Exception looking up UserDatabase under key UserDatabase
javax.naming.NamingException: Content is not allowed in prolog.

SEVERE: Parse Fatal Error at line 1 column 1: Content is not allowed in prolog.
org.xml.sax.SAXParseException: Content is not allowed in prolog.
    at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:236)
    at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:215)
    at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:386)
    at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:316)
    at com.sun.org.apache.xerces.internal.impl.XMLScanner.reportFatalError(XMLScanner.java:1438)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(XMLDocumentScannerImpl.java:899)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:368)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:834)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:764)

Cause

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