Suspense Payment Item Is Pointing To Billinfo Of Actual Account. (Doc ID 1535813.1)

Last updated on APRIL 05, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

When a payment is suspended, the credit is showing under the actual account.
The payment event is created under payment suspense account, but its associated /item/payment is pointing to the actual account's billing profile.

Pymt_collect input: 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms