Unable to Disable a Shift Using Gantt Chart Right-Click Menu Functionality

(Doc ID 1536901.1)

Last updated on MARCH 26, 2013

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.5.0 to 1.5.0.18 [Release 1.5]
Information in this document applies to any platform.

Symptoms

The "Disable" function is visible on the right-click menu. However, it does not work consistently. Two scenarios have been seen:

1. The "Disable" function is selected, and nothing happens to the Shift. It does not change status and the orders remain on the Shift.
2. The "Disable" function is selected, the orders are removed from the Shift, but then within minutes the orders are placed back on the Shift.


Cause

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