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Oracle Retail Returns Management (RM) Product Overview (Doc ID 1537053.1)

Last updated on NOVEMBER 23, 2019

Applies to:

Oracle Retail Returns Management
Information in this document applies to any platform.


Oracle Retail Returns Management is the only cross-channel solution that reduces returns fraud while providing a superior customer shopping experience. Unlike other returns authorization products available today, Oracle Retail Returns Management is a comprehensive, rules-based solution that enables retailers to create and manage return policies and to strike the appropriate balance of fraud reduction and customer service. Each return request is evaluated based on all available information, including item details, store location, customer return history, associate return history, and return amount. Flexible policies enable retailers to treat items that have a higher risk of returns fraud differently from those with a lower risk of returns fraud. Retailers can also treat each store brand uniquely to align their return policies with the risk profile and customer service guidelines for each store.


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