Unable To Open A CRF After Changing Number of Repeats in QG (Doc ID 1537317.1)

Last updated on MARCH 14, 2013

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a CRF page after the number of repeats in the underlying DCM has been modified, the following error appears on the screen:

The data entry window has encountered an unexpected error and will shut down. If the problem recurs, please report the following information for diagnostics purposes:
Log code nnnnnnnnnnn, internal error.

Additionally, the DcapiHtml*.dbg file ends abruptly with the following:

Thu Feb 21 16:41:00.479 2013 : In InitializeRdcmResponses before GetDataExit, responses_mode_c is UPDATE

 STEPS
-----------------------

  1. Modify the number of repeats in the DCM's Question Group
  2. Log into RDC Onsite
  3. Navigate to the CRF and attempt to open (NOTE: Issue occurs for existing CRFs and new CRFs)

Cause

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